Terms of Service

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding agreements
• Reside in our service delivery areas within the United States
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our Website with a new "Last updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

3.1 Permitted Use

You may use our Website and Services for:

• Personal, non-commercial purposes related to food ordering and consumption
• Browsing our menu and restaurant information
• Placing legitimate food orders for delivery or pickup
• Accessing customer support and account management features
• Participating in promotional offers and loyalty programs

You agree to provide accurate information when placing orders and to comply with all applicable laws and regulations.

3.2 Prohibited Use

You may not use our Website or Services for any of the following:

• Illegal activities or violation of any local, state, or federal laws
• Harmful, fraudulent, or malicious behavior toward our staff, delivery personnel, or other customers
• Attempting to gain unauthorized access to our systems, accounts, or data
• Violating intellectual property rights of Imos Pizza or third parties
• Sending spam, unsolicited communications, or marketing materials
• Providing false, misleading, or inaccurate information
• Interfering with or disrupting our Website, Services, or server systems
• Using automated systems, bots, or scripts to access our Services
• Reselling or commercial redistribution of our food products without authorization
• Reverse engineering, decompiling, or attempting to extract source code

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When registering, you must provide accurate, current, and complete information including your name, address, phone number, and email address. You are responsible for keeping this information updated.

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. You agree to:

• Choose a strong password and keep it confidential
• Log out from your account when using shared or public computers
• Notify us immediately of any suspected unauthorized access
• Accept responsibility for all activities under your account

4.3 One Account Per Person

Each person may maintain only one active account. Creating multiple accounts to circumvent restrictions, abuse promotions, or for any fraudulent purpose is prohibited.

4.4 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms or engage in conduct that we deem harmful to our business, other users, or third parties.

5.1 Food Safety and Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. Our kitchen facilities follow strict sanitation protocols, and our staff receives regular training on food safety procedures.

5.2 Allergen Information

We provide allergen information for our menu items to the best of our ability. However, due to the nature of food preparation in shared kitchen facilities, cross-contamination may occur. Customers with severe allergies should exercise caution and consult with our staff before ordering. We cannot guarantee that any menu item is completely free from allergens.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice. Prices are subject to change and may vary by location.

5.4 Order Acceptance and Cancellation

All orders are subject to acceptance by Imos Pizza. We reserve the right to refuse or cancel orders at our discretion, including but not limited to situations involving:

• Suspected fraudulent activity
• Unavailability of menu items
• Delivery address outside our service zone
• Extreme weather conditions affecting delivery safety
• Technical errors in pricing or product information

5.5 Delivery Terms and Timing

Delivery is available within our designated delivery zones. Delivery times are estimates and may vary based on order volume, weather conditions, traffic, and other factors. We are not liable for delays beyond our reasonable control. A delivery fee and gratuity may apply to all delivery orders.

5.6 Minimum Order Requirements

Minimum order amounts may apply for delivery orders and may vary by location and time of day. These requirements will be clearly displayed during the ordering process.

5.7 Food Quality Guarantee

We guarantee the quality and freshness of our food products at the time of delivery or pickup. If you are not satisfied with the quality of your order, please contact us within 1 hour of receipt for resolution.

5.8 Payment Terms

Payment is due at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our Website. All transactions are processed securely through encrypted payment systems.

5.9 Returns and Refunds

Due to the perishable nature of food products, we do not accept returns. Refund policies are detailed in our separate Refund Policy, which is incorporated into these Terms by reference. Please visit our Refund Policy page for complete information.

6.1 Our Ownership

All content on our Website, including but not limited to text, graphics, logos, images, recipes, software, and design elements, is owned by Imos Pizza or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website and Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Reproduce, distribute, or display our content for commercial purposes
• Modify, adapt, or create derivative works
• Use our trademarks, logos, or brand elements
• Extract data through automated means

6.3 User Content License

By submitting reviews, comments, photos, or other content to our Website, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content for business purposes including marketing and promotion.

6.4 Copyright Infringement

If you believe that content on our Website infringes your copyright, please contact us at [email protected] with detailed information including proof of ownership and identification of the allegedly infringing material.

7.1 Responsibility for Content

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and feedback. You warrant that your content does not violate any third-party rights or applicable laws.

7.2 Prohibited Content

You may not submit content that is:

• Illegal, harmful, threatening, abusive, or discriminatory
• Defamatory, libelous, or invasive of privacy
• Obscene, pornographic, or sexually explicit
• Infringing on intellectual property rights
• Containing viruses or malicious code
• Spam or commercial solicitation
• False, misleading, or deceptive

7.3 Content Removal

We reserve the right to remove, modify, or refuse to post any user content at our sole discretion without prior notice. We are not obligated to monitor user content but may do so to ensure compliance with these Terms.

7.4 No Endorsement

User content does not reflect our views or opinions. We do not endorse any user content and disclaim all liability related to user-generated content.

8.1 "As Is" Service Provision

Our Website and Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our Services will be uninterrupted, secure, or error-free.

8.2 Third-Party Content

We may include links to third-party websites or services for your convenience. We are not responsible for the content, privacy practices, or terms of service of third-party sites. Your use of third-party services is at your own risk.

8.3 Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered as professional nutritional, medical, or dietary advice. Consult with qualified professionals for specific dietary needs or health concerns.

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

9.3 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or supply chain disruptions.

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including but not limited to breach of these Terms, fraudulent activity, or conduct that we believe is harmful to our business or other users.

12.2 Termination by User

You may terminate your account at any time by contacting our customer service team or using the account deletion feature in your profile settings.

12.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York and the federal laws of the United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through good faith negotiation. If resolution cannot be reached within 30 days, disputes may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Jurisdiction and Venue

You agree that any legal action or proceeding between you and Imos Pizza shall be brought exclusively in the federal or state courts located in New York County, New York, and you consent to the jurisdiction of such courts.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and Imos Pizza regarding your use of our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Imos Pizza.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

15.5 Headings

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.